How many cleaners will be in my house? Most of our customers prefer individual service. However, we can provide a team upon request.
Who supplies the cleaning supplies and vacuum?
Due to the concern of cross contamination between homes, many of our customers choose to provide their own supplies and vacuum. However, we will provide all the necessary supplies and vacuum at the homeowner's request. There are additional charges for this option.
What does customized cleaning mean?
Our customized cleaning services are designed to meet each customer's needs. It is flexible and can be altered depending on your varying cleaning needs. Changing linens, laundry, refrigerator and oven cleaning, cleaning inside windows within reach are just some of the cleaning duties we can perform during routine cleaning service.
Will I have the same cleaner each time?
Yes. We assign one cleaning person (a team of 2 upon request) to your home. Although we try our best to keep it the same cleaning person each time, we introduce up to 3 cleaners at different service times to your home in the event the assigned cleaner is out sick.
How do I make payment?
Since our cleaning girls do not collect payment, a 2 hour deposit is collected before the cleaning and applied towards any balance due following the cleaning. The balance must be remitted before the next scheduled cleaning to avoid any delay in scheduling. Payment options include personal check, credit card payment or online banking through Intuit.com. Once a relationship is established between the customer and Total Home Care, Inc., monthly invoicing is an option.
Contact us to maintain a clean home or office with expert cleaning services from our company